Articles
Poor Hygiene Can Hurt Your Business
Have you ever gone into an office or business and been distracted by a horrible smell? You don't want to be rude, but you just know that there is something...
Poor Hygiene Can Hurt Your Business
Have you ever gone into an office or business and been distracted by a horrible smell? You don't want to be rude, but you just know that there is something...
Customer Service - What Does It Really Mean?
This week I travelled to Calgary Alberta for a Conference that begins tomorrow. While I was eating lunch in the restaurant, I received a telephone call that my uncle had...
Customer Service - What Does It Really Mean?
This week I travelled to Calgary Alberta for a Conference that begins tomorrow. While I was eating lunch in the restaurant, I received a telephone call that my uncle had...
Not Listening and Poor Customer Service Can Hur...
Have you ever stood in line at a Customer Service kiosk only to hear a customer try to tell their story without being heard by the clerk? Sometimes the clerk...
Not Listening and Poor Customer Service Can Hur...
Have you ever stood in line at a Customer Service kiosk only to hear a customer try to tell their story without being heard by the clerk? Sometimes the clerk...
Whatever Happened to Customer Service?
One of my grandsons lives in another province so I decided to purchase a gift certificate for his twelfth birthday. A young man at the far away city's music store...
Whatever Happened to Customer Service?
One of my grandsons lives in another province so I decided to purchase a gift certificate for his twelfth birthday. A young man at the far away city's music store...
Ensuring Your Business is Strong - Providing Go...
We have all been annoyed at times when we were standing in a store and couldn't find a clerk or purchased an item only to find out that it was...
Ensuring Your Business is Strong - Providing Go...
We have all been annoyed at times when we were standing in a store and couldn't find a clerk or purchased an item only to find out that it was...
Three Mistakes Vendors Make with Their Clients ...
Frequently I hear individuals complain about places where they have gone for goods or services but were disappointed. In fact, they often state "I will never go there again". The...
Three Mistakes Vendors Make with Their Clients ...
Frequently I hear individuals complain about places where they have gone for goods or services but were disappointed. In fact, they often state "I will never go there again". The...